Money withdrawal with no permission

Question

Hello,

In December, I activated a 7 days trial to try Adobe Acrobat Pro and the payment was then activated for the first month. I tried so many times to find on my account the way to cancel the program, not being interested in keeping it. But in my account, under "plans", it seems that I have no activated ones, nor products purchased...so no possibility to cancel this product. A second withdrawal has been done tonight, and I am very angry because I have no possibility to cancel it.

How can I cancel this product and obtain a refund for this month I do not want to have, but have no way to cancel it?

The trial was activated on December 6th, from these sites:

https://acrobat.adobe.com/proxy/pricing/it/it/protect-pdf.html?trackingid=M3T3SY7D&ttid=prtct1&mv=in-product&mv2=reader&SCAMode=Rdr&DTProd=Reader&DTServLvl=SignedOut

https://commerce.adobe.com/store/payment?items%5B0%5D%5Bid%5D=5C36A7C7209BE2E09E71BB9E512DF40A&co=IT&cli=doc_cloud_reader&lang=it&ot=TRIAL

Please check the source of this payment and block it immediately.

Best regards

Mary

Meenakshi Negi · Answer

Hi Mary27932435n6ae,

Sorry about the delay in response.

We have checked your account with the email address used to sign in here on the community page.

There is no active subscription listed on that account.

If you are being charged, please check the email address you might have used while registering for the trial.

I am afraid we cannot do much as we do not have access to make any changes to the account.

Please contact our phone support team to get this checked via the number provided for your region on the following help page: https://helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi

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