Monthly billing nightmare with Adobe.

Hi Glen!

Sorry for the trouble.

We have checked your Adobe account using the email address that is used to sign in to the community. There is no subscription lister under your account.

Could you please confirm the susbcription that you are tyring to cancel? Also, let us know if you have used an laternate email address to purchase the susbcription.

Please try the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

Thanks,

Meenakshi

Neve again.