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neils61095084
Participant
August 23, 2018
Answered

Multiple PDF Issue

  • August 23, 2018
  • 1 reply
  • 450 views

Good Day

I have a user experiencing Issues opening multiple PDF Documents from the Server.

User Can open multiple documents from the Laptop.

We remove "Enable Protected Mode at Startup" and it's working but my Settings are on "Enable Protected Mode at Startup" and I have no issues.

Can you please advise on Issue.

Thanks

Neil

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hey Neils,

    As the scenario explained above, the user is experiencing problem while accessing the pdfs from server and with no protected mode at startup user can access the pdf files with no issue?

    Could you confirm the exact version of Adobe Reader or Acrobat you are working on? Open Acrobat >Help>About Acrobat

    So in this case you can suggest this help article and refer to the troubleshooting steps mentioned - Protected Mode troubleshooting | Adobe Reader

    Hope this helps.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 26, 2018

    Hey Neils,

    As the scenario explained above, the user is experiencing problem while accessing the pdfs from server and with no protected mode at startup user can access the pdf files with no issue?

    Could you confirm the exact version of Adobe Reader or Acrobat you are working on? Open Acrobat >Help>About Acrobat

    So in this case you can suggest this help article and refer to the troubleshooting steps mentioned - Protected Mode troubleshooting | Adobe Reader

    Hope this helps.

    Regards,

    Akanchha

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