my account has expired and I can't access my website

Forum|Forum|2 years ago
January 27, 2024
2 replies
753 views

hi, im really hoping someone can help with this one! i was a university student and had an adobe account paid for by the university. Using this account, I made a website on adobe portfolio, and I can't access this anymore as my account plan expired when I left university.

Is there a way i can transfer this portfolio/website over to my new adobe account?

thanks!

How to

This topic has been closed for replies.

J

Jingyi Gu

Participant

Hey, did you sort it out at the end? Same thing happen to me too 😞

Meenakshi Negi

Community Manager

Hi Jingyi Gu,

Thank you for reaching out.

If your account has expired, you will still be able to access the Acrobat Online account. You may try to sign in using your Adobe ID and password on the following page: https://adobe.ly/4e6f6gu.

However, if the account has been deleted, then nothing can be done.

Please refer to the information under the "Storage and Cloud services" in the following help document: https://adobe.ly/3Yu36jf.

Let us know if you have any questions.

Thanks,

Meenakshi

Meenakshi Negi

Community Manager

Hi EMILY29091845e33d,

Thank you for reaching out.

If the file is saved on Adobe Cloud, you may sign in and download the file. Please try signing up with your old email address (https://adobe.ly/3HC0bgb) and password to download the file. For more information, please refer to the following help page: https://adobe.ly/48SX4wo;

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded