My Adobe Acrobat Pro Reader says I have a trial version that is expired although I have an active account.

Hi Davidb,

There is no such application called Acrobat Pro Reader. Either its Adobe Acrobat Pro or Adobe Reader and as per your account information it seems you are a subscriber of Adobe PDF Pack which is a part of "Document Cloud Services".

Adobe PDF Pack https://helpx.adobe.com/document-cloud/help/using-pdfpack.html is an online service that you can use via web browser  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work for you.

Regards,

Akanchha