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B
bestwell
Participant
December 20, 2014
Question

my adobe converter has stopped working ?

  • December 20, 2014
  • 1 reply
  • 534 views

it keeps giving me an error when i try to convert files ?

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    December 22, 2014

    Hi bestwell,

    What is the error that you're receiving when you try to convert files?

    Please try these things for starters:

    • Clear the browser cache and try again.
    • Use a different web browser.
    • If you have a large number of files in the root folder of your Acrobat.com account, move some of those files into a subfolder. (The New Folder icon is in the upper-right corner.)
    • If you're using the service via Reader, choose Help > Check for Updates to make sure that you have the most current version.

    Please let us know how it goes.


    Best,

    Sara

    B
    bestwellAuthor
    Participant
    December 29, 2014

    Hi

    I have tried everything you suggested but my files are still failing to convert ?

    Regards

    [private information removed by moderator]

    S
    Sara_Forsberg
    Inspiring
    December 29, 2014

    What is the error that you're receiving? Is it "An error occurred when trying to access..."?

    Do you have a large number of files stored in the root folder of your Acrobat.com account? If so, try moving some of them into a subfolder and then try converting again.

    Best,

    Sara

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