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juang77401490
Participant
November 18, 2017
Answered

My Adobe PDF Pack IS NOT WORKING!

  • November 18, 2017
  • 2 replies
  • 1289 views

Hi there

I purchased the Adobe PDF pack membership today so I am able to combine PDF's for an assignment I need to submit today! However, the program does not recognise my account as premium and just allows me to perform the free options! Apparently a lot of users are having the same problem,

Can somebody help me how to sort this out?

Thanks

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Juang,

    As per your account information I see that you have subscribed for the Adobe PDF Pack.

    Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 1, 2017

    Hi Juang,

    As per your account information I see that you have subscribed for the Adobe PDF Pack.

    Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    ~graffiti
    ~graffiti
    Legend
    November 21, 2017

    Have you tried the online version at https://cloud.acrobat.com/exportpdf

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