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Anonymous
Apr 17, 2015 3:15 PM UTC
Answered

MY ADOBE READER WILL NOT CONVERT THE FILE

I PURCHASED ADOBE READER TO CONVERT BUT IT WILL NOT, SAYING THERE'S AN ERROR CONNECTING TO THE SERVER. NOW, I CAN GET NO HUMAN TO TALK TO ABOUT THE PROBLEM. THIS IS THE WORST SYSTEM OF CUSTOMER SERVICE I'VE EVER ENCOUNTERED! WHY DID I BUY IT IF IT WON'T CONVERT?

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    Sara_ForsbergCorrect answer
    Inspiring
    Apr 24, 2015 9:10 PM UTC

    Hi stacyb,

    If you're still receiving that error when you try to convert a file via Adobe Reader, please log in to the web interface at https://cloud.acrobat.com, and convert it from there.

    Best,

    Sara

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    2 replies

    Sara_ForsbergCorrect answer
    Inspiring
    Apr 24, 2015 9:10 PM UTC

    Hi stacyb,

    If you're still receiving that error when you try to convert a file via Adobe Reader, please log in to the web interface at https://cloud.acrobat.com, and convert it from there.

    Best,

    Sara

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    pwillener
    pwillener
    Legend
    Apr 19, 2015 3:52 AM UTC

    Have you tried to Contact Customer Care?  Note that phone support is only available Mon-Fri during daytime.  Outside of that you can use chat.

    P.S. please do not post in ALL-CAPS; it is very difficult to read!

    [topic moved to Document Cloud PDF services forum]

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