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responsible_detail2168
Participant
September 18, 2026
Answered

My AI assistant is not working, shows processing without responding to messages

  • September 18, 2026
  • 1 reply
  • 31 views

The AI assistant is not working, continues showing processing and working on it, without answering the question 

Correct answer Meenakshi Negi

Hi responsible_detail2168,


Thank you for reaching out, and sorry for the trouble caused.

Please confirm whether you are using the desktop application or the web version. We see that you have just purchased the service, so please try accessing it again after some time. Additionally, try signing out and then relaunching the application. If you are using the web version, consider clearing your browser’s cache and cookies, or try using an incognito window in Chrome.


Let us know how it goes.


Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
September 18, 2026

Hi responsible_detail2168,


Thank you for reaching out, and sorry for the trouble caused.

Please confirm whether you are using the desktop application or the web version. We see that you have just purchased the service, so please try accessing it again after some time. Additionally, try signing out and then relaunching the application. If you are using the web version, consider clearing your browser’s cache and cookies, or try using an incognito window in Chrome.


Let us know how it goes.


Thanks,

Meenakshi

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