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A
Anonymous
March 12, 2015
Question

My client can print a single pdf but when I combine a couple pdfs into one pdf, he cannot print that combined pdf?

  • March 12, 2015
  • 1 reply
  • 681 views

I'm using Adobe Acrobat X Pro (10.1.13).  My client can print a single pdf I send to them, but when I combine a couple pdfs (that I have made using Adobe) into one pdf, he cannot print that combined pdf?  How can I help him solve the problem or is it on my end?

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    1 reply

    S
    Sara_Forsberg
    Inspiring
    March 12, 2015

    Hi WTK,

    Are you able to print the combined file yourself? What happens when your client tries to print the combined PDF? Does he get an error, or does the file just never print?


    What is your client using to print the file? Does he have Reader or Acrobat (or a third-party PDF viewer)? And what version of that viewer is he using?

    I think we can get to the bottom of this, but we need a bit more information.

    Best,

    Sara

    A
    Anonymous
    March 13, 2015

    Sara:

    Thank you for the follow up. Gretchen will be in the office and respond in Tuesday.

    We may not be able to get answers to your questions, but will do as much as we can to resolve.

    Best

    Bill Kozak

    Sent from my iPhone

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