My document converter to word does not work, says an error has occurred.

Forum|Forum|11 years ago
May 7, 2015
8 replies
874 views

I can usually convert PDF documents to Word, paid for document converter. But now the converter won't start, says an "error has occurred" and that it.

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Sara_Forsberg

Inspiring

Hi lisap,

Do you get the error that you describe when you try to convert from within Reader? If so, please sign out of Reader, and then sign back in. Alternatively, you can log in to the web interface at https://cloud.acrobat.com and convert from there.

Please let us know how it goes.

Best,

Sara

lisap13791280Author

Participant

Hi Sara,I am trying to convert to from PDF to word document, I did try signing out and signing back in; Still Doesn't work.Could it be that Acrobat is trying to sell me something else?Lisa

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Sara_Forsberg

Inspiring

Hi Lisa,

Your ExportPDF subscription is valid, so you shouldn't need to buy anything else to convert files. Have you tried logging in via the web interface? If so, and you're still having trouble, log out, clear the browser cache, and then go to https://cloud.acrobat.com/exportpdf.

Hope this helps!

Best,

Sara