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J
joanl5875200
Participating Frequently
October 17, 2017
Answered

My Edit button is not working

  • October 17, 2017
  • 2 replies
  • 2792 views

I need help correcting an application that I was working on last night. While I was working on an application I went to make a correction and I went to the link Edit and clicked Undo then everything went blank and now I am unable to make corrections at all on everything that I've already written.

I Purchase this "Adobe Export PDF" on 04/30/17 it is a one year subscription and now it is telling me that I need to "purchase" Edit again!

Please help me fix this problem.

Thanks

Joan

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This topic has been closed for replies.
Correct answer AnandSri

Hi Joanl,

As per the description above, you are getting a message to purchase Adobe ExportPDF again, when you click on edit button, Is that correct?

The record shows that you have an active subscription of Adobe ExportPDF on your Adobe ID. With Adobe Export PDF services, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents but cannot edit PDF files with Adobe Export PDF.

To edit PDF, you need Acrobat DC, See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

If you are using the free desktop version of Adobe Reader to use the ExportPDF services, sign out and sign back in Adobe Reader with your Adobe ID and password.

You can also use the ExportPDF services through online account, sign in with your Adobe ID and password at https://cloud.acrobat.com/exportpdf

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

2 replies

AnandSri
AnandSri
Legend
October 17, 2017

Hi Joan,

You have an  active subscription of Adobe Export PDF on your Adobe ID, so ideally it should not ask to purchase again.

Make sure you are logged in on https://cloud.acrobat.com/exportpdf  with your Adobe ID and password which you used to sign in on Adobe Forums.

If you are getting the error while using the Adobe Reader, please sign out from Reader and sign back in with your Adobe ID and password.

If the  issue still persists, please share a screenshot of the error/message you get, refer to How to share a document Link: https://forums.adobe.com/docs/DOC-7161 so that I can look into it.

Regards,

Anand Sri.

AnandSri
AnandSriCorrect answer
Legend
October 17, 2017

Hi Joanl,

As per the description above, you are getting a message to purchase Adobe ExportPDF again, when you click on edit button, Is that correct?

The record shows that you have an active subscription of Adobe ExportPDF on your Adobe ID. With Adobe Export PDF services, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents but cannot edit PDF files with Adobe Export PDF.

To edit PDF, you need Acrobat DC, See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

If you are using the free desktop version of Adobe Reader to use the ExportPDF services, sign out and sign back in Adobe Reader with your Adobe ID and password.

You can also use the ExportPDF services through online account, sign in with your Adobe ID and password at https://cloud.acrobat.com/exportpdf

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

J
joanl5875200Author
Participating Frequently
October 17, 2017

I will give it a try and see if it will work, stay close by I may need your help again.

Thanks

Anand Sri

J
joanl5875200Author
Participating Frequently
October 17, 2017

This is also asking for me to spend $14.99 per month. I don't  want to have to do that.

I would like to have my Adobe Export PDF corrected!  Since I've been using this product I've never had a problem making corrections

when I make a mistake.

Please Help

Joan

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