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davidj63513640
Participant
Sep 23, 2015 5:16 AM UTC
Answered

my free trial will not work

Hello! I just got my email from Adobe that says I have successfully subscribed and got my free 30 day trial today.  Great! SO I open my pdf, go to right hand side tool bar and click on 'edit pdf' square tab thing. Then it automatically takes me to a webpage saying I need to subscribe and pay for one of the packages! It appears I am logged in fine...my name is up there....but I try to edit etc and no luck. It only asks me to pay to do anything. HELP PLEASE?!?!?!?

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RahulTyagi_
RahulTyagi_Correct answer
Participating Frequently
Sep 23, 2015 1:04 PM UTC

Hi Makhi,

Seems like you are using Adobe Reader!!
Have you downloaded and installed Acrobat  on your system? If not, Please download it from here : Download Adobe Acrobat products | Standard, Pro | DC, XI, X


Regards,

Rahul

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6 replies

Anubha Goel
Anubha Goel
Participating Frequently
Sep 23, 2015 12:45 PM UTC

Hey davidj63513640,

Could you please let me know what exact Adobe product or service you have subscribed for.

Regards,

Anubha

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makhic98715586
makhic98715586
Participant
Sep 23, 2015 12:56 PM UTC

Hi Anuba

I was interested at at acrobat reader dc and acrobat creative cloud

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RahulTyagi_
RahulTyagi_Correct answer
Participating Frequently
Sep 23, 2015 1:04 PM UTC

Hi Makhi,

Seems like you are using Adobe Reader!!
Have you downloaded and installed Acrobat  on your system? If not, Please download it from here : Download Adobe Acrobat products | Standard, Pro | DC, XI, X


Regards,

Rahul

Translate
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