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AndyMerzCounselling
AndyMerzCounselling
Participant
December 8, 2014
Question

My iOS customers cannot download the video clips I send via Adobe Send "Safari cannot download this type of file"

  • December 8, 2014
  • 1 reply
  • 449 views

My customers who use iOS cannot download the video files I send by Adobe Send "Safari cannot download this type of file" is the report they get. I have tried created a zip file of the clip but get the same result. Please help

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1 reply

T
Test Screen Name
Legend
December 8, 2014

Have you checked to see if your video format is one that iOS understands? Adobe Send will deliver stuff but can't make iOS support what it doesn't support. Have you tested it on iOS yourself?

AndyMerzCounselling
AndyMerzCounsellingAuthor
Participant
December 8, 2014

I would assume that using Adobe Encoder to produce a video clip with the export settings for "Apple TV, iPad, iPhone 4 and newer - 720p 23.976" and the customer has a iPad Air that the file would work. I have tested download of the file on a iPhone 5s with iOS 8.1.1 with the same results. I tested download with iPad Air with iOS 7 with the same results. I have even tried zipping the file with the same results. I am at a loss and my customers are getting frustrated with my lack of being able to resolve the issue.

T
Test Screen Name
Legend
December 8, 2014

This error seems to point at a problem not directly related to the encoding. The message might be misleading but I read "Safari cannot download this type of file" as relating to the file type - the end of the name (perhaps MIME type setup, but let's start with the file type).

But... some web searching finds others say that iOS cannot download files AT ALL because it has no filing system you can access. Clearly (?) you just want it to show the movie, but I don't know any more than that.

Perhaps someone else has worked in this area. Also worth trying suitable iOS forum.

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