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kirstyb38196032
kirstyb38196032
Participant
Jul 12, 2017 12:24 AM UTC
Answered

my new subsription

Hi. I had a trial to convert pdf to word documents. During the trial I purchased the subscription. The trial has ended but I can't convert documents. Brings up a pop up screen that says Do more with arobate buy now or activate. When I activate it it still doesn't work. I have logged off and on

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    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    Aug 11, 2017 10:40 AM UTC

    Hi Kirstyb,

    On checking the details using the email id you are logged in with on the forums, you have subscribed to Adobe Export PDF.

    Please use the following link to download Adobe Reader on your computer: Adobe - Adobe Acrobat Reader DC Distribution

    Once installed, Launch Reader > log in > click Tools > Export PDF.

    You can export pdf using a web browser at this link: https://cloud.acrobat.com/exportpdf . Also, you can export pdf on your Android or iOS device using your Adobe export pdf subscription.

    For more info, visit this link: FAQ | Adobe Export PDF, Document Cloud

    Thank You,

    Shivam

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    4 replies

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    Aug 11, 2017 10:40 AM UTC

    Hi Kirstyb,

    On checking the details using the email id you are logged in with on the forums, you have subscribed to Adobe Export PDF.

    Please use the following link to download Adobe Reader on your computer: Adobe - Adobe Acrobat Reader DC Distribution

    Once installed, Launch Reader > log in > click Tools > Export PDF.

    You can export pdf using a web browser at this link: https://cloud.acrobat.com/exportpdf . Also, you can export pdf on your Android or iOS device using your Adobe export pdf subscription.

    For more info, visit this link: FAQ | Adobe Export PDF, Document Cloud

    Thank You,

    Shivam

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    Test Screen Name
    Legend
    Jul 14, 2017 7:44 AM UTC

    Hmm, exactly what subscription did you buy? For example (please check), PDF Pack, ExportPDF, Acrobat Pro, Actibat Standard. And what is the app you are running - is it still the trial of Acrobat Pro?

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    Test Screen Name
    Legend
    Jul 12, 2017 7:54 AM UTC

    Did you buy a permanent license, or start a subscription? What exactly happens when you activate?

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    kirstyb38196032
    kirstyb38196032Author
    Participant
    Jul 14, 2017 3:20 AM UTC

    Hi Thanks for replying. I bought a year subscription. When I attempt to activate it says:

    3 options

    1 I have purchased using my logon

    2.I have purchased using a different logon

    3. I have purchased with a serial number

    I select 1. It then tells me to sign in and out and it will fix the problem. I have done so but still doesn't work

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