My new upgrade Convert PDF to Word or Excel does not work. Help Please.

My Adobe upgrade (convert PDF to Word) does not work. Please help.

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A

Anonymous

Hi Systems,

Please let me know the exact workflow you are following.

Are you trying to convert from within Reader or from Browser.

If from Reader then make sure you are signed in within Reader

Also try updating Reader to the latest v11.0.09 and check.

If from browser,please let me know which browser you are using and its version?

Does it occur with all files?

Have you checked with a different browser if possible?

Regards,

Florence

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