My order has been processed - why can I not export PDF files

Hi RPartner,

I'm sorry that you're unable to convert your files. I would love to help figure out what's going on, but I need to know a bit more about the problem you're encountering.

• Do you receive an error message? If so, please provide the exact error.
• Are you repeatedly asked to purchase a subscription? If so, it could be that you just haven't logged in to the service yet.
• Did you receive a verification email from Adobe, and follow the link in that email to verify your account?
• Are you converting from within Reader or directly on the ExportPDF website?
• What web browser are you using? (Please make sure that it's one of browsers listed here: http://www.adobe.com/acom/systemreqs/.)
• How many files have you tried converting? Is the result the same with each?

Lots of questions, I know! But it will help us get to the bottom of the problem.

I look forward to hearing back from you.

Best,

Sara