My PDF keeps telling me to upgrade even though I have an account already‎

Hi Dianan,

I apologize for the inconvenience caused, but I have thoroughly tested the issue at our end on multiple machines, but we did not find anything as the link is directing to the account: https://cloud.acrobat.com/convertpdf

As per my understanding, it seems to be a browser issue i.e. Microsoft browser as you mentioned that you were able to use the services with Firefox.

I will suggest, try resetting the browser and make sure you don't loose the Bookmarks and saved passwords, or can try reinstalling the Browser.

Update this discussion in case you need further assistance.

Regards,

Anand Sri.

Hi Dianan,

I have sent you an email with the information you requested. Please check the email which you used to sign in on Adobe Forums.

Regards,

Anand Sri.

Hi Dianan,

If you want to upgrade the free Acrobat Reader DC, please contact the support team through the following link: Contact Customer Care

Sign in with your Adobe Id and password.

Regards,

Anand Sri.

Hi Dianan,

I apologize for the inconvenience caused. As I informed you earlier that you have an active subscription to Adobe PDFPack service under the email address you used to sign in on Adobe forums.

In order to use the service, please log in on https://cloud.acrobat.com/convertpdf with your Adobe Id and password.

If you have installed the free Acrobat Reader DC, please make sure you are logged in with your Adobe Id and password and can use the Adobe PDFPack services.

But if you try to Edit any PDF file, you will get a message to upgrade to Acrobat as Edit PDF files service in not available in Acrobat Reader.

Keep us posted with the results.

Regards,

Anand Sri.

Hi Dianan,

I apologize for the inconvenience caused.

To use the Adobe PDFPack service, log in on https://cloud.acrobat.com/convertpdf

Log in with your Adobe ID and password to use the services.

You can also download and install the Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html

Once the software is installed, sign in with the Adobe Id and password.

Please use a different Browser like Chrome Or Firefox Or Safari to open above links.

Keep us posted with the results.

Regards,

Anand Sri.

Hi Dianan,

As per the description above, you are not able to use the Adobe PDFPack service, Is that correct?

As per the records, you have an active subscription of Adobe PDFPack, Adobe PDF Pack is a bundle of Adobe Document Cloud services. With it, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files.

You cannot edit PDF files with Adobe PDF Pack. You need Acrobat DC to edit PDF files.

Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password, and can use the services.

You may also download Adobe Reader DC(Free Desktop version) and sign in with your Adobe ID and password to use the service.

To download Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html

Keep us posted with the results.

Regards,

Anand Sri.