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FVMap
Participant
Oct 31, 2014 5:55 PM UTC
Question

My saved files are missing. Any ideas where they went?

I had over 100 saved pdf files in my acrobat.com  account and now it is telling me there are no files there. Any idea on how to recover?

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    1 reply

    Inspiring
    Oct 31, 2014 6:39 PM UTC

    Hi fvmap,

    Oh no! They shouldn't have just disappeared. Please clear your browser cache and log back in to https://cloud.acrobat.com/files. Also, try logging in using another web browser that Acrobat.com supports  (System requirements | Acrobat.com).

    Please let us know how it goes.


    Best,
    Sara

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