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JazzCloud
Participating Frequently
March 1, 2015
Answered

my son used an outside website to convert a pdf to word and now none of my pdfs can be opened

  • March 1, 2015
  • 2 replies
  • 904 views

I need help ASAP. I cannot open ANY of my pdfs because my son tried to convert one pdf using a non-adobe website. The website turned ALL of my pdfs into their docs and when I uninstalled it, all my adobe pdfs went with it. Please help, I'm running a nonprofit. Suzanne

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi JazzCloud,

As Pat said, it sounds like your file associations are confused. Please see this Windows Help document for instructions on how to reset the file association for PDF files: http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7

Best,

Sara

2 replies

pwillener
pwillener
Legend
March 2, 2015

That sounds more like a file association problem; you need to fix your .pdf files to open with Adobe Reader, not Microsoft Word.

If you need help with that, tell us your operating system.

J
JazzCloudAuthor
Participating Frequently
March 2, 2015
pwillener
pwillener
Legend
March 3, 2015

Your reply is empty!

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    March 2, 2015

    Hi Suzanne Cloud Tapper,

    I will try my best to help you,

    Please elaborate your issue and let me know that Which adobe product or service you were using before this problem occured?

    Moreover, If your requirement is to 'open and read' pdf files then you can use our Free Adobe Reader software.

    Regards,

    Rahul Tyagi

    J
    JazzCloudAuthor
    Participating Frequently
    March 3, 2015

    I bought adobe years ago...shouldn't I be able to fix this?

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    March 3, 2015

    Hi JazzCloud,

    As Pat said, it sounds like your file associations are confused. Please see this Windows Help document for instructions on how to reset the file association for PDF files: http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7

    Best,

    Sara

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