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JazzCloud
Participating Frequently
Mar 1, 2015 5:14 PM UTC
Answered

my son used an outside website to convert a pdf to word and now none of my pdfs can be opened

I need help ASAP. I cannot open ANY of my pdfs because my son tried to convert one pdf using a non-adobe website. The website turned ALL of my pdfs into their docs and when I uninstalled it, all my adobe pdfs went with it. Please help, I'm running a nonprofit. Suzanne

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Sara_ForsbergCorrect answer
Inspiring
Mar 3, 2015 1:33 PM UTC

Hi JazzCloud,

As Pat said, it sounds like your file associations are confused. Please see this Windows Help document for instructions on how to reset the file association for PDF files: http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7

Best,

Sara

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10 replies

pwillener
pwillener
Legend
Mar 2, 2015 4:55 AM UTC

That sounds more like a file association problem; you need to fix your .pdf files to open with Adobe Reader, not Microsoft Word.

If you need help with that, tell us your operating system.

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JazzCloudAuthor
Participating Frequently
Mar 2, 2015 11:34 AM UTC
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pwillener
pwillener
Legend
Mar 3, 2015 6:23 AM UTC

Your reply is empty!

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    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    Mar 2, 2015 3:06 AM UTC

    Hi Suzanne Cloud Tapper,

    I will try my best to help you,

    Please elaborate your issue and let me know that Which adobe product or service you were using before this problem occured?

    Moreover, If your requirement is to 'open and read' pdf files then you can use our Free Adobe Reader software.

    Regards,

    Rahul Tyagi

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    JazzCloudAuthor
    Participating Frequently
    Mar 3, 2015 1:27 PM UTC

    I bought adobe years ago...shouldn't I be able to fix this?

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    Sara_ForsbergCorrect answer
    Inspiring
    Mar 3, 2015 1:33 PM UTC

    Hi JazzCloud,

    As Pat said, it sounds like your file associations are confused. Please see this Windows Help document for instructions on how to reset the file association for PDF files: http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7

    Best,

    Sara

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