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reQuant
Participant
Jan 9, 2015 6:16 PM UTC
Question

My subscription does not work, has not worked since my signup on 12/23 and I'd like a refund. How do I obtain this, please? I have an order number.

It's rather difficult to obtain an answer for this.  I cannot contact Adobe in any other way I can find.

I was told, in one of these forums, by S. Forsberg, that my account was still in process.  I have not been able to use it and have not heard anything else from Adobe since 12/23.

I'd like to cancel and get credited.  Can I address this issue with an Adobe staffer directly?

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1 reply

Sara_Forsberg
Inspiring
Jan 9, 2015 9:21 PM UTC

Hi reQuant,

I am one of those Adobe staffers--I checked your account, and it looks like you got things take care of. It's been canceled, and I see a Return order in process. You should see a refund in your account in 5-7 business days.

Best,

Sara

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