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nicki_27_f
Participant
July 6, 2015
Answered

My subscription for Export PDF has been renewed automatically and debited from my account but it is still asking for payment when I sign in?

  • July 6, 2015
  • 3 replies
  • 558 views

Has anyone else had this issue? If so how long before it was resolved as its impossible to contact adobe directly and I require the service asap.

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Correct answer Sara_Forsberg

Hi nicki_27_f,

Please make sure that you're signing in with the correct Adobe ID/email address. I looked up your account using the email address that you use here in the forums, and there are no subscriptions tied to that address.

Best,

Sara

3 replies

Sara_ForsbergCorrect answer
Inspiring
July 6, 2015

Hi nicki_27_f,

Please make sure that you're signing in with the correct Adobe ID/email address. I looked up your account using the email address that you use here in the forums, and there are no subscriptions tied to that address.

Best,

Sara

nicki_27_fAuthor
Participant
July 7, 2015

Hi Sara

Your right I have 2 email addresses registered and i hadnt realised this, thank you

Sara_Forsberg
Inspiring
July 7, 2015

You're very welcome! I hope all is sorted out now!

Best,

Sara

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