My temporary account will not let my purchased account start. I try to open a PDF and I get an ad to buy!

Forum|Forum|11 years ago
March 9, 2015
1 reply
212 views

My one month trial copy of Adobe Pro XI expired. I purchased Adobe Pro XI for a year. Now I cannot get to my purchased account because the ad to buy Adobe Pro appears on the screen and blocks it until I try to purchase and Adobe tells me that I have an account and can download it again?

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RahulTyagi_

Participating Frequently

Hi,

You need to sign-in with your Adobe ID and password.
Please let me know that What is the exact prompt, you are getting on your screen after opening the Acrobat application?

Regards,

Rahul

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