Skip to main content
Participant
March 4, 2014
Answered

Need help with opening a file

  • March 4, 2014
  • 2 replies
  • 771 views

WHEN I go to open a Acrobat file it won't open and states file needs to be decoded.  What is this?

    This topic has been closed for replies.
    Correct answer pranavj

    Hi etceteraetceteraetcetera,

    You may be using Microsoft office program(Word, Excel) to open the PDF. Please try to open the program with Adobe Reader. You can download Adobe Reader by clicking on below mentioned link.

    http://get.adobe.com/reader/

    If Reader is already installed on your machine, please follow the below mentioned steps

    1. Right click on the file you want to open
    2. Click "Open With"
    3. Click "Choose Default Program"
    4. Choose Adobe Reader from the list of programs
    5. Remember to select the checkbox which says " Always use the selected program to open this kind of file

    Let me know if that helps.

    Regards,

    ~Pranav

    2 replies

    pranavj
    Adobe Employee
    pranavjCorrect answer
    Adobe Employee
    March 4, 2014

    Hi etceteraetceteraetcetera,

    You may be using Microsoft office program(Word, Excel) to open the PDF. Please try to open the program with Adobe Reader. You can download Adobe Reader by clicking on below mentioned link.

    http://get.adobe.com/reader/

    If Reader is already installed on your machine, please follow the below mentioned steps

    1. Right click on the file you want to open
    2. Click "Open With"
    3. Click "Choose Default Program"
    4. Choose Adobe Reader from the list of programs
    5. Remember to select the checkbox which says " Always use the selected program to open this kind of file

    Let me know if that helps.

    Regards,

    ~Pranav

    Participant
    March 4, 2014

    Hello… this is not helping. I think my only hope is to uninstall the converter?

    Sue Anderson

    office: (303) 238-0685

    cell: (303) 906-4975

    fax: 303-238-0642

    Mandeep5062
    Participating Frequently
    March 4, 2014

    Hi etceteraetceteraetcetera

    Please explain your workflow to help you further.