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gkell561
gkell561
Participant
December 10, 2014
Question

Need to install Adobe 9 on my new laptop, but can't because site won't recognize my coupon code or serial number.

  • December 10, 2014
  • 1 reply
  • 327 views

Please help me install Adobe Acrobat 9 pro on my new laptop.  Right now I can't because 1) site won't recognize my serial number or coupon  code, and 2) my original software came on a disk and my new laptop doesn't have an optical drive. 

-Gail case #214405899

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 10, 2014

    Hi Gail,

    Did you download Acrobat 9 from Adobe's website, since you can't install it from the original disk? If so, it could be that your serial number is for Acrobat 9 Standard--Adobe only offers Acrobat 9 Pro for download. Do you know what version of Acrobat you had originally?

    Best,

    Sara

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