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3 replies

H
Hermanus B5FC2
Participant
May 26, 2021

I must have shortened my life expectancy by 5 years in an attempt to speak to someone that can provide real support at  Adobe Acrobat. Apart from the normal superficial box ticker types reading their responses from their computer screen you have no chance, no matter what who says on here. I regret having ever become involved with Adobe but for now, I don't seem to have a choice.

B
barries66202932
Known Participant
May 10, 2015

Hi Marina14, sorry to say I can't help you either, I've been trying to get help from Adobe for months and it seems once they have your money you no longer matter, i've come to the conclusion Adobe only have one employee and all his/her time is taken up devising complicated auto reply systems which result in dead ends. R.I.P Adobe

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    May 14, 2015

    Hi barries66202932

    We regret for the inconvenience caused to you?

    What issue are you facing? If you could be a bit specific with your issue, i might be able to help you with that.

    Regards,

    Rahul

    S
    Shelby0D4C
    Participant
    November 6, 2020

    I have been on hold for over an hour waiting for a specialist to tell me why my Lightroom doesn't have the same options as the tutorials on YouTube...seems like a simple question. Do I have a different version, wrong download?? In any case I will NOT be renewing my account in February, $128 a year is to much to pay to someone that ignores you and gives you absolutely no support! That may not be much money to Adobe...but for a small business it's a different story. 

      S
      Sara_Forsberg
      Inspiring
      January 6, 2015

      Hi Marina14,

      Please Contact Customer Care. Choose your product and follow the prompts until you see the blue Still Need Help? button. There, you should find phone and chat options for your product.

      Best,

      Sara

        A
        Anonymous
        January 6, 2015

        I have gone through that and have yet to reach a phone #

        The number I called (800)833-6687 doesn't seem to let you talk to anyone

        R
        rhondaw25920082
        Participant
        September 28, 2015

        1-800-642-3623

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