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donald_nathan1
Participant
January 29, 2015
Question

never authorized your website to store my crdit card information, please remove

  • January 29, 2015
  • 2 replies
  • 462 views

never authorized your website to store my crdit card information, please remove

    This topic has been closed for replies.

    2 replies

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    donald_nathan1Author
    Participant
    May 10, 2015

    Sara,

    Thanks for your response. This didn't work for me, under what subtitle from the top-drop down menu is Acrobat.com? Then tried a search of the website. I said in the "my information" section follow a procedure. I am yet to find "my information" section.

    Any suggestions?

    Donald

    S
    Sara_Forsberg
    Inspiring
    May 11, 2015

    Hi Donald,

    "Acrobat.com" is now "Adobe Document Cloud," so that's the option to start with on the Contact Us page. Since you are wanting to remove credit card information for a subscription, please follow the Customer Care link I provided above.

    Please come back if you find that doesn't work; I'll help you get in touch with somebody who can help.

    Best,

    Sara

    S
    Sara_Forsberg
    Inspiring
    January 31, 2015

    Hi Donald,

    I see that you used the credit card to purchase an ExportPDF subscription. To remove credit card details for a card associated with a subscription, it's necessary to Contact Customer Care. Choose Acrobat.com from the top drop-down menu, then choose Membership, Account, and, Payments. Click the blue "Still Need Help"? button at the bottom of the window to find both phone and chat options.

    Best,

    Sara

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