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Participant
April 16, 2021
Question

New computer - Need to remove laptop

  • April 16, 2021
  • 1 reply
  • 394 views

I have a desktop and HAD a laptop which I have not used for years since it was dropped and died! I have Adobe Acrobat X Pro loaded on the old desktop and it was loaded on the old laptop. I just bought a new desktop (not I have 2 desktops!). I would like to deactivate Adobe Acrobat X Pro from the old laptop and activate it on the new desktop.

I am logged into adobe but do not see how to do this.

Can someone help?

Thanks in advance!

This topic has been closed for replies.

1 reply

Que157FAuthor
Participant
April 16, 2021

I am the author with an update. I was able to login with my Adobe ID on the new computer, and I do see the serial numbers. However, I do not see andy Deactivate.

try67
Community Expert
Community Expert
April 16, 2021

You need to contact Adobe Support directly and ask them for an activation count reset:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html