Skip to main content
R
RadFam1
Participant
May 10, 2023
Question

New Creative Cloud account - Need help with showing only my new information in Adobe

  • May 10, 2023
  • 1 reply
  • 421 views

Hello,

 

I recently purchased Creative Cloud apps, and in my Adobe acrobat account it shows the forms created by the person who owned the previous account I was using with their permission. How do I remove these documents, and make sure I am not deleting from their account... 

Then have only my docs show in my new account

Why is their stuff showing in my account anyway? I did not create most of it, and am not sure why the accounts have linked...

I signed out of the former account, and signed into my account but the docs are still there..

Help - Please

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 12, 2023

Hi RadFam1,

 

Thank you for reaching out.

 

As mentioned, you noticed some documents or forms in the account the previous owner created. For better assistance, have you acquired the subscription from someone else?
If so, it is possible that the previous owner did not remove the documents from Adobe Cloud Storage.
In order to locate where the documents are saved, can you share a screenshot of the window that displays them? This will enable us to work together and ensure everything is set up correctly for you.

 

Thanks,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices