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lauras1910498
lauras1910498
Participant
December 21, 2018
Answered

No Internet Connection

  • December 21, 2018
  • 1 reply
  • 867 views

After successfully logging into Adobe, I attempt to export a PDF for the purpose of converting to PowerPoint.  An error message immediately pops, "No internet connection."

We recently changed the enterprise firewall.  The IT manager believes we need to whitelist Adobe, or perhaps Adobe has changed its service providers.  Please return Adobe's URL and IP for the document conversion capability.

[Personal contact info removed - Mod]

Thank you!

LS

This topic has been closed for replies.
Correct answer Adorobat

Hi LS,

As per the issue description mentioned above, you are getting no internet connection error when trying to export a pdf, is that correct?

Refer to the following help document for whitelisting ports and addresses:

Adobe Creative Cloud Network Endpoints

Thanks,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
December 24, 2018

Hi LS,

As per the issue description mentioned above, you are getting no internet connection error when trying to export a pdf, is that correct?

Refer to the following help document for whitelisting ports and addresses:

Adobe Creative Cloud Network Endpoints

Thanks,

Shivam

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