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dixkim
Participant
December 12, 2014
Question

no menu bar when opening Adobe Professional X

  • December 12, 2014
  • 1 reply
  • 679 views

Everytime I open Adobe Pro X there is no menu bar

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 12, 2014

    Hi dixkim,


    We've seen this issue occur when Kaspersky anti-virus is installed on the same computer. There is a Kaspersky patch that resolves the issue (version 2015 15.0.1.415).

    If you don't have Kaspersky installed let us know, and we'll take it from there.


    Best,

    Sara

    D
    dixkimAuthor
    Participant
    December 12, 2014

    No that is not the anti-virus we are running.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 12, 2014

    OK, then! There are a number of other possible solutions listed in this thread: Case of the disappearing Acrobat X Pro Toolbars, including simply pressing F8 to make the menu bar reappear, and setting various preferences. Are you on Mac OS or Windows, and what version?

    Please let us know how it goes.

    Best,

    Sara

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