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sleepee23
Participant
October 15, 2019
Question

No option for fill and since upgrade to iOS 13.2

  • October 15, 2019
  • 2 replies
  • 723 views

Since upgrading to ios 13.2, fill and sign doesn't show as an option in to export a file. Is there way to add as an option?

This topic has been closed for replies.

2 replies

S
sleepee23Author
Participant
October 20, 2019

Thanks, Akanchha, for your help. I failed to specify that I use GoodNotes 4. I tried what you recommended but GoodNotes didn't appear as an option to export or share. GoodNotes also didn't appear in Adobe Reader. Any other thoughts? Thanks much 

AkanchhaS8194121
AkanchhaS8194121
Legend
October 25, 2019

Sorry for the delay in response to your last message.

Not really sure how exactly GoodNotes works. It may or may not support Adobe Reader. 

 

Thanks,

Akanchha 

AkanchhaS8194121
AkanchhaS8194121
Legend
October 15, 2019

Hey there!

 

After the iOS update, there shouldn't be any imapct to the Acrobat Reader's feature. If anything happened, like in your case missing Fill & Sign option, then you may try the following step-

 

1- Reboot youor device, open Acrobat Reader and cross check.

2- Check with a different document then the one you have already worked.

3- Still no luck? remove application and reinstall (do take backup of your file before uninstalling app)

 

Let us know the result

 

Thanks,

Akanchha 

cherylf24804302
cherylf24804302
Participant
December 21, 2019

I've been using the app for years. It no longer works. There no way to export a document to it. Please fix it. The app is not selectable in Apple. I see many are complaining about the same thing. We shouldn't have to jump through hoops to get the app to be selectable. We're not the developer. In the past our dcements were still present after the update. So please help us continue using it. Thank you. 

Meenakshi_Negi
Meenakshi_Negi
Legend
December 24, 2019

Hi Cafdtp,

 

Sorry for the delay in reponse.

 

As you have mentioned above, you do not faind application on the list of the options to open the document. Is that correct?

Could you please confirm if you are experiencing issue with the Adobe Acrobat Reader application or with the Fill & Sign application?

Please share the application and OS version with us. Also, let us know if you do not get application as an option from any of the location on the device.

 

We will be waiting for your response.

 

Regards,

Meenakshi

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