No toma mi usuario de pago

Question

Ingreso a una sitio (Htal Italiano de Buenos Aires)que tiene archivos PDF de Acrobat, los leo y cuando quiero descargarlos me indica que me suscriba, yo ya inicie sesion con mi suscrpcion.

Tariq Dar · Accepted Answer

Hi @jorge_2610,

Thanks for reaching out.

It sounds like the website you’re visiting (Hospital Italiano de Buenos Aires) is restricting downloads on their end — even though the files are viewable in Acrobat format. While you may be logged in with your Adobe subscription, that doesn’t override restrictions set by the site’s administrators.

To clarify: Adobe doesn’t control how third-party websites manage access to their PDFs. If a site prompts you to subscribe or blocks downloads, it’s a rule set by them — not by Adobe or your Acrobat subscription. You may want to reach out directly to the website for assistance or download access.

Let us now if you have further questions.

Best regards,
Tariq | Adobe Community Team

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