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jamesm9692234
Participant
August 26, 2018
Question

Not able to convert files I am able to load in adobe but my screen stops after I log in Why is this happening?

  • August 26, 2018
  • 1 reply
  • 310 views

I am able to pull up my files I wish to convert but every time I try to convert a file I am asked to login and the application stops on the load screen Help Please , it worked last week

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 27, 2018

    Hi Jamesm,

    Which application you are referring here, Is it Adobe Reader DC or Adobe Acrobat DC? While converting the file it asks for Adobe's login details?

    You may try the following before converting the files-

    1- If you are working on Adobe Reader DC desktop application then make sure that you are already Signed In the app before making any conversion.

    2- Check the conversion online via- https://cloud.acrobat.com/exportpdf  and see if that works fine.

    3- How exactly you are converting the pdf? Please share the screenshot of the workflow- https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Regards,

    Akanchha

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