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stefanoc56832804
stefanoc56832804
Participant
February 13, 2018
Answered

Not able to start the online file export service

  • February 13, 2018
  • 2 replies
  • 407 views

Hi,

I have an active account to the file online export service but it doesn't open when I choose to export a pdf file into word.

It just redirects me to the payment forms but when I'm there it founds that I'm already paid......so it's a loop.

What shall I do?

Stefano

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Stefanoc,

    We apologize for the delay in response to your query.

    If you are still experiencing the same issue, and haven't been able to activate the service. Then you may refer to the following steps to get your subscription up and running.

    Your account information shows that you have subscribed for the Export PDF service.

    Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

    Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

    For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

    Regards,

    Akanchha

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    March 23, 2018

    Hi Stefanoc,

    We apologize for the delay in response to your query.

    If you are still experiencing the same issue, and haven't been able to activate the service. Then you may refer to the following steps to get your subscription up and running.

    Your account information shows that you have subscribed for the Export PDF service.

    Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

    Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

    For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

    Regards,

    Akanchha

    ryclark
    ryclark
    Participating Frequently
    February 13, 2018

    I think you have the wrong forum here. This is the forum for Audition, Adobe's audio editing software. Perhaps you need the Adobe Acrobat forum for .pdf enquiries?

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