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Anonymous
Mar 19, 2015 5:50 PM UTC
Question

Not allowing conversion

I paid for a year, but after a couple of months the program is not allowing conversions. What happened?

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1 reply

Sara_Forsberg
Inspiring
Mar 19, 2015 8:03 PM UTC

Hi curtisu4102119,

I've just checked your account using the Adobe ID that you use here in the forums, and I didn't find any active subscriptions. Is it possible that you signed up using a different Adobe ID/email address? If so, please make sure that you're using that Adobe ID to log in to your subscription.

If you're still having trouble, please Contact Customer Care.

Best,

Sara

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