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A
Anonymous
March 19, 2015
Question

Not allowing conversion

  • March 19, 2015
  • 1 reply
  • 277 views

I paid for a year, but after a couple of months the program is not allowing conversions. What happened?

This topic has been closed for replies.

1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 19, 2015

Hi curtisu4102119,

I've just checked your account using the Adobe ID that you use here in the forums, and I didn't find any active subscriptions. Is it possible that you signed up using a different Adobe ID/email address? If so, please make sure that you're using that Adobe ID to log in to your subscription.

If you're still having trouble, please Contact Customer Care.

Best,

Sara

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