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phillm34465644
Participant
Nov 27, 2017 9:39 AM UTC
Answered

Not getting format of Word while exporting PDF || Adobe ExportPDF service.

I've uploaded a PDF to be exported, but don't have the option to select the format, and the convert button is blank. When I select the convert button the document uploads, but then stalls converting and never completes. Any advice?

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AnandSri
AnandSriCorrect answer
Legend
Nov 27, 2017 1:15 PM UTC

Hello Phillm,

As per the description above, you are not getting the option of Exporting the PDF file into Word, and not able to convert/export the PDF file as the conversion is not getting complete, Is that correct?

Please try to access the service of Adobe ExportPDF with a different browser like Chrome, or Firefox, or Safari and check if it brings any difference.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes.

Regards,

Anand Sri.

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1 reply

AnandSri
AnandSriCorrect answer
Legend
Nov 27, 2017 1:15 PM UTC

Hello Phillm,

As per the description above, you are not getting the option of Exporting the PDF file into Word, and not able to convert/export the PDF file as the conversion is not getting complete, Is that correct?

Please try to access the service of Adobe ExportPDF with a different browser like Chrome, or Firefox, or Safari and check if it brings any difference.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes.

Regards,

Anand Sri.

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