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August 16, 2016
Answered

On exporting Reader is asking to purchase...

  • August 16, 2016
  • 1 reply
  • 545 views

When I try to convert my pdf to word it keeps taking me to Adobe site to purchase........Already purchased

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi davidl55032983,

    Could you please tell what Operating System you have-Windows/Mac?

    Are you using Export PDF services in Adobe Reader or in Web Browser like Google Chrome/Internet Explorer?

    Try to export pdf by visiting this link -  https://cloud.acrobat.com/exportpdf

    Assuming, you are using Reader for Export PDF services,Try to first logout from the application by clicking on top right corner of the screen and then click sign out,close Reader and then launch it again, login into your account and then try to export to pdf.

    Visit this link on how to use Adobe PDF Export services :How to Use Adobe PDF Pack

    Let us know about the results.

    Thank You,

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    August 22, 2016

    Hi davidl55032983,

    Could you please tell what Operating System you have-Windows/Mac?

    Are you using Export PDF services in Adobe Reader or in Web Browser like Google Chrome/Internet Explorer?

    Try to export pdf by visiting this link -  https://cloud.acrobat.com/exportpdf

    Assuming, you are using Reader for Export PDF services,Try to first logout from the application by clicking on top right corner of the screen and then click sign out,close Reader and then launch it again, login into your account and then try to export to pdf.

    Visit this link on how to use Adobe PDF Export services :How to Use Adobe PDF Pack

    Let us know about the results.

    Thank You,

    Shivam