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A
Anonymous
February 16, 2015
Answered

One service provider sends bills in PDF and for 8 months I am unable to open them. Only company I have this problem, can anyone help??

  • February 16, 2015
  • 1 reply
  • 1625 views

HI am trying to access pdf bills from service provider simple energy (have adobeX) and for 8 months have been unable to as keeps saying file is corrupt. Company says that is it my end but don't know what to do. Its the only pdf's I can not open?

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Correct answer

Thank you for the details.  I don't think you are using 20 years old Windows 95, but it's sufficient to know that you are on Windows.

Adobe Reader 10.1.13 is the latest Reader X version, so that is good!

Firefox uses its own PDF viewer, not the Adobe Reader plugin, so that may be the cause for the 'This PDF document might not be displayed correctly' message.

Internet Explorer does use the Adobe Reader plugin, but you are getting a "file is damaged" message.  That means that either

  1. the file gets damaged during the download
  2. the file is originally damaged and not compatible with Adobe Reader

On your browser, do you have a link that points to that PDF file?  If so, you could try to download it from the link (right-click on it, then Save Target as (or) Save Link as), then open it with Adobe Reader from your saved location.


Just received another new copy of PDF from same supplier and did as you suggested again, right clicked the PDF attachment on email and saved link to desktop and then went to Adobe reader and did file open and WOW it opened. So lesson is never open this supplier's attachment with out saving link first, then going to Adobe Reader 2nd and opening through Adobe Reader file open.

Hence it is likely to be my system and if I don't follow the process you suggested above all other process's will corrupt file the moment I open it. I will look into resolving this if it ever happens again with any other PDF files sent to me, but as yet it has only been this one provider. A Big thanks for your help, cheers, Annie

1 reply

pwillener
pwillener
Legend
February 16, 2015

Very difficult without any details...

What is your operating system?  What is your Reader X version?

Are you downloading these PDFs to you local disk, or trying to view them online?  If the latter, in what browser?

Finally, what is the exact message you are getting?

    A
    Anonymous
    February 16, 2015

    Thanks for responding,

    Being not so computor savy not sure if I can give all answers to

    questions but will try my best

    I think operating system is Windows 95 (not sure how to check this &

    might be a bit later?)

    ADobe Reader X.Ink (10.1.13)  - (hope that means something)

    I have tried both opening files on line and also downloading them to

    hard drive before opening them but get same result both times. On line

    I get 'This PDF document might not be displayed correctly' and when

    trying to open from file on desktop it says 'There was an error

    opening this document. The file is damaged and could not be repaired'

    all of which leads me no where.

    Browser is Firefox (version don't know) and have also tried in

    Internet Explorer (version unknown) with same result.

    As soon as I send this response to you I will close down firefox and

    see if I get a different message using Internet explorer

    cheers,

    Annie

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