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isabelc86361265
Participant
September 28, 2017
Question

online export PDF

  • September 28, 2017
  • 1 reply
  • 296 views

I purchased a year subscription to convert PDF Files to Word documents for editing. I was able to do this one time after purchased, but today, I cannot convert. When I click on convert, it takes me to the Pricing page.

How do I get to my paid subscription conversion service?

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    September 28, 2017

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

    -and troubleshooting FAQ https://forums.adobe.com/thread/1962238

    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    or

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html