Brittany23407378bp2x

Participant

Question

only allowing 2 people in adobe

Forum|Forum|4 years ago
March 2, 2022
2 replies
748 views

We have paid for 4 seats in adobe, but it will only let 2 computers in at a time. When I went on to my account to see what was going on, all four emails are in there as users. So if there are already two computers using adobe then the third person has to boot them off and completely log in, everytime. How can I fix this???

How to

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Legend

Hi Brittany,

Adding to the above suggestion.

We have checked your account and see that you have Acrobat Pro DC for teams.

If you are still experiencing the issue, please refer to the following help guide: https://helpx.adobe.com/enterprise/using/licensing.html.

Thanks,

Meenakshi

Harsh Vardhan Pareek

Community Manager

Community Manager

Hi @Brittany23407378bp2x

Make sure you are signing in using different emails because with one license you can use the app on a maximum of two machines.

This help document could be useful to understand the activation limits:

https://helpx.adobe.com/in/download-install/using/install-apps-number-of-computers.html

Thanks,

Harsh