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Gino5E7B
Participant
July 26, 2024
Answered

"Open in Adobe Acrobat" option does not always appear when opening PDF in Web Browser

  • July 26, 2024
  • 1 reply
  • 698 views

Our company uses SharePoint Online for certain .pdf forms. The issue seems to be intermittent, but when some of our users open a pdf, it will open in SharePoint online, but there is no "Open" button at the top right to "Open in Acrobat". It will work sometimes and then other times the button will not display at all. 

 

We are trying to figure out how this functionality works. Is there something that needs to be enabled to make the "Open" button appear consistantly? We have reviewed the Internet options in Adobe preferences, Web Browser pop up settings, Web browser Adobe extension settings, etc. All settings are enabled to allow for Adobe pdf's, but the "Open" button is still not displaying consistantly. 

Correct answer Mirko5EF3

Hello Meenakshi,

 

I soved this issue by contacting Microsoft for troubleshooting. 

"Open in Adobe acrobat" option requires both SharePoint & OneDrive to be provisioned for a user in the tenant.

Azure AD as it doesn't support pagination with indirect assignments (via groups). The workaround is to directly assign "Adobe Acrobat for Sharepoint" to the users.

 

Best regards,

Mirko

1 reply

M
Mirko5EF3
Participant
January 21, 2025

Actually we have the same issue. Did u found a solution for this?

 

Best regards,

Mirko

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 21, 2025

Hi Mirko5EF3,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if you get the option in the list that opens when you right-click the PDF in Sharepoint. Check if the option appears. 

It would be helpful if you could share a screenshot of how the option appears on your end. Also, let us know how the application was installed. Ensure that all applications are updated.

 

Thanks,

Meenakshi

M
Mirko5EF3Correct answer
Participant
February 21, 2025

Hello Meenakshi,

 

I soved this issue by contacting Microsoft for troubleshooting. 

"Open in Adobe acrobat" option requires both SharePoint & OneDrive to be provisioned for a user in the tenant.

Azure AD as it doesn't support pagination with indirect assignments (via groups). The workaround is to directly assign "Adobe Acrobat for Sharepoint" to the users.

 

Best regards,

Mirko

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