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operation in progress

Forum|Forum|7 years ago
March 21, 2018
13 replies
4186 views

We have the Adobe PDF pack to be able to combine files at work. I've been using it for a couple months now and have had no issues. This past week or so, when I choose my files and click combine it goes through the whole process of uploading, but then when I try to combine it tells me there is already an operation in progress (there isn't) and I can either delete or cancel. If I hit delete it all goes away so that i can start over, but then tells me that my uploads have failed. If I hit cancel, it looks like it might still be trying to combine the files, but it just spins forever and doesn't actually do anything. Does anyone know how to fix this? I've tried erasing my browser history in case it's still trying to work on something that I'm not aware of. I'm not really sure where to go from here. I was hoping the issue would have resolved itself by now.

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Correct answer joshuap95258662

For us, it looks like this has been finally fixed. It's been working fine for the last couple of days <knock on wood>

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joshuap95258662

Participant

We are also experiencing the same message. This just started in the past week or so. I've tried 2 different web browsers and same thing. I use the combine feature everyday here at work and it does it with every PDF file (doesn't matter size of file, etc). I'm still able to combine files, but after hitting the delete button each time. It's become very annoying...

ACACIA_WILDWOOD

Participating Frequently

This is the exact same error and problem I'm having. I have been using this platform for over a year and only recently I keep getting this message which requires me to just completely exit out of the website, count to 10 and start over. I have had to do this more and more frequently with each use just to get a single file organized. Pressing CANCEL results in the platform cycling over and over and over with zero results. Pressing DELETE completely wipes out everything I've assembled. As an Independent Small Business Owner it's severely affecting my Client interactions.

AnandSri

Community Manager

Is it specific to one PDF file or with all the PDF files?

Is it possible to share some sample PDF files with us which you are trying to combine and facing issues?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For testing purpose, try combining the PDF files on a different computer or on your mobile device and see if this issue is reproducible?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

K

kaylag43099742Author

Participating Frequently

It is all files. Unfortunately, I work for a hospital and the files have sensitive patient information on them that I am not able to share. It's been multiple attempts over the last week or two with different files. As Joshua said above, I use this feature every day at work and I've never had this issue before. After I hit delete, it tells me my uploads have failed. I have to try several times before I can get them combined, but eventually it WILL work. The ones I attempted all day yesterday that would not work uploaded fine this morning. So I don't think it has anything to do with the specific PDF files.

AnandSri

Community Manager

Hello Kaylag,

We apologize for the inconvenience caused, as per the description above, you are getting an error message "operation in Progress" while combining PDF files, Is that correct?

The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, please try to combine the PDF files through the URL https://cloud.acrobat.com/combinepdf on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You may also use the freeware Adobe Reader DC to combine the files, sign in with your Adobe ID and password in Adobe Reader to access the services. Download Reader from Adobe - Adobe Acrobat Reader DC Distribution

Is it specific to one PDF file or with all the PDF files? Have you tried combining other PDF files? Try with other PDF files and see if this issue is reproducible?

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

K

kaylag43099742Author

Participating Frequently

Hi! Thanks for the quick response. I'm using Chrome so I downloaded and tried combining the files using Firefox and received the same message (operation in progress). I have tried with different PDFs. All files are under the 100MB limit and it has not been more that 7 files that I have tried to combine at once. I've tried to see if it will let me combine a few at a time. For example, I have 6 files I need to combine. It will let me combine 2 and then 4, but at that point the resulting PDFs are then too large to combine the 2 newly combined PDFs into one file. So this doesn't really solve my problem, since I need all 6 files in 1.

K

kaylag43099742Author

Participating Frequently

I also have the Adobe Reader DC on my desktop, but when I go to tools > combine files it takes me to the website.

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