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defaulttodxe2k1ue8e
Participant
April 26, 2023
Question

Option to save files to Adobe Cloud storage not showing on desktop app

  • April 26, 2023
  • 4 replies
  • 9530 views

I have just got a new laptop and downloaded Adobe acrobat reader and PDF from my account , the option to save to the cloud on the tool bar is not available on screen nor can i get any fixes of the tick general box etc as seen on here in previous thread.  It is fine on my old laptop and shows up but not on the new and the save as button is also greyed out on the toolbar.

    This topic has been closed for replies.

    4 replies

    A
    Ashley_Gibbs_21
    Participant
    November 9, 2024

    Any resolution to this issue? 

     

    My circumstances:

    - the latest version of Adobe Reader 

    - preferences set to allow online storage

    - does not display Other storage locations or the ability to add other storage locations

    - windows 11

    - edge browser (latest version) 

     

    Help!

     

    Thanks

     

     

     

      G
      geoff_3370
      Participant
      December 19, 2024

      I am in the same boat here - my users on the floor need to be able to upload these files. We even bought Adobe Pro they are still having the same issues. 

      IBGR Pereira
      IBGR Pereira
      Participating Frequently
      December 19, 2024

      I am sure the following answer won't help very much; I had to uninstall everything and reinstalled it again and it finally worked; please don't do that until you have run out of options

        M
        Marsha-Ann35214171z13w
        Participant
        March 15, 2024

        I'm also having this issue with an updated acrobat pro app. There is no option for cloud storage available. I can access it online which indicates it's part of the account but I keep seeing an option available for  a free 7-day trial... for something that I should already have access to. 

        D
        David30933513gojg
        Participant
        July 7, 2023

        Me too have this problem..

         

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        May 1, 2023

        Hi defaulttodxe2k1ue8e,

         

        Thank you for reaching out.

         

        Try to use the Save as option ad check if you can save it to Adobe Cloud Storage. 

        Please share the screenshot of the window and the otions that appear on the tool bar at the top.

        Share the Acrobat Reader and OS version number.

         

        Let us know if you need any help.

         

        Thanks,

        Meenakshi

        D
        defaulttodxe2k1ue8eAuthor
        Participant
        May 2, 2023

        Hi Thank you, I have no option to save to cloud showing at all and the screenshot attached shows it does not appear where it should be on the top left with print and favourite etc.  Version is: 2023.001.20143 64 bit

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        May 4, 2023

        Hi defaulttodxe2k1ue8e,

         

        Thank you for the information.

         

        It seems that you have attached a different file. Please share the screenshot.

        Also, check the application preferences. Launch Acrobat and go to Edit menu > Preferences> General.

        Check if the options "Show online storage when opening files" and "Show online storage when saving files" are enabled.

         

        Thanks,

        Meenakshi

         

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