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Participant
Nov 3, 2014 12:19 AM UTC
Question

Paid for Adobe ExportPDF annual and can't convert PDF to Word

Hi! I just paid for the annual Adobe ExportPDF and I can't get a file to convert.

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3 replies

Nov 3, 2014 9:40 AM UTC

Hi ebnp,

I checked your account,your Export PDF subscription is not confirmed yet at our end.

Once it gets confirmed you will be able to use it hassle free.

Regards,

Florence

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Participant
Nov 12, 2014 1:27 AM UTC

I just purchased this, now twice, because usually when you purchase something online and you get charged for it (credit card recognizes the charge AND get an email from adobe with "my order confirmation", still can't use it... 

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Nov 12, 2014 7:30 AM UTC

Hi docfroy,

I am sending you the private message.Please reply on that,it is related to your subscription.

Regards,

Florence

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