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attorneyb
Participant
August 30, 2015
Answered

Paid for Document Cloud PDF services, but no service

  • August 30, 2015
  • 1 reply
  • 423 views

My bank account shows payment made to Adobe $23.88 for annual services two weeks ago, but upon sign in to convert PDF to Word - Adobe requests that I "sign up now" for the account that has already been paid. Apparently nobody is available at customer service on the weekend to help - except the Forum. Despite Adobe's option "Chat - Available 24 hours, 7 days a week" , it says "Chat Currently Closed"    Huh???

Anybody have any ideas how I can resolve this administrative issue??

    This topic has been closed for replies.
    Correct answer RahulTyagi_

    Hi Betsy,

    We regret for the inconvenience caused to you.
    Please use the following link to access Document cloud PDF service : http://cloud.acrobat.com/‌ . Please make sure that you sign in with same Adobe ID that you have used for subscription.

    You can also use the service if you have Adobe Reader DC installed, ( Adobe - Adobe Acrobat Reader DC Distribution ).


    If you still face any challenges, Please feel free to message/e-mail me.

    Regards,
    Rahul

    1 reply

    RahulTyagi_
    RahulTyagi_Correct answer
    Participating Frequently
    August 30, 2015

    Hi Betsy,

    We regret for the inconvenience caused to you.
    Please use the following link to access Document cloud PDF service : http://cloud.acrobat.com/‌ . Please make sure that you sign in with same Adobe ID that you have used for subscription.

    You can also use the service if you have Adobe Reader DC installed, ( Adobe - Adobe Acrobat Reader DC Distribution ).


    If you still face any challenges, Please feel free to message/e-mail me.

    Regards,
    Rahul

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