Paying customer/Says I have a free version

Hi Karim,

Could you please check the application you have installed in your computer to access the Export PDF subscription? Is it Adobe Acrobat DC or Adobe Reader DC?

I assume that you have been trying to access your "Export PDF" Using Adobe Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

Acrobat DC doesn't support the Document Cloud Services (Export PDF, PDF Pack etc), it has its own subscription called Adobe Acrobat DC subscription.

Please ensure that you are working with Adobe Reader DC, that you can install through- Adobe Acrobat Reader DC Install for all versions 

Also, Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf 

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). 

Let us know if it still doesn't make any difference.

Regards,

Akanchha