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holbornneil@gmail.com
holbornneil@gmail.com
Participant
May 18, 2026
Question

Payment issur

  • May 18, 2026
  • 1 reply
  • 2 views

I cancelled my account on 11/05/2026 and had an email to confirm this but a payment has been taken from my PayPal account today. I want a refund 

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 18, 2026

    Thank you for posting to this public discussion forum, Holbornneil.


    I am sorry for any confusion you may have encountered while managing your two subscriptions.


    I can confirm that you successfully canceled your second subscription for the AI Assistant for Acrobat today. Any refunds issued will take up to 14 days.


    If you have already, Holbornneil, you should have received the refund from the subscription you canceled earlier this month. For more information on the cancellation and refund process, please see https://adobe.ly/4wyopjG.


    Please update this discussion thread if you have any additional questions, Holbornneil. ^JW

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