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Participant
June 11, 2013
Question

pdf adobe not working

  • June 11, 2013
  • 1 reply
  • 826 views

You cannot use this product at this time.   you must repair this problem by unistalling or reinstalling this product or contacting your IT administrator or Adobe customer support"

I keep getting this message suddenly when I try to open a PDF file.  what is happening and why?  how do I fix?

Michele

    This topic has been closed for replies.

    1 reply

    Rave
    Rave
    Participating Frequently
    June 12, 2013

    Hi Michele,

    You'll need to provide some additional information:

    - Adobe product and version number ( Acrobat or Reader ?)

    - Operating system and version number

    - Screenshots of the problem

    - Computer hardware, such as CPU; GPU; amount of RAM; etc.

    Try repairing the software by navigating to the 'Help' menu and select 'Repair ......'

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