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genevievep49112574
Participant
September 1, 2018
Answered

PDF conversion in Word gives a blank page

Hello, I used Adobe to convert a scanned document and I got a blank page when usually I get a good conversion.

What should I do ?

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 4, 2018

    Hi Genevievep,

    As shared that its an scanned page, and a scanned page doesn't contain the real text. So the content of the pdf is a image which isn't converting to the word doc.

    Are you experiencing this problem with one specific document or multiple files? Could you please check with a different file and conversion through the web browser?

    Refer to the- https://cloud.acrobat.com/  and try the conversion through that.

    Let us know if the result still comes out the same.

    Regards,

    Akanchha

    View reply

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 4, 2018

    Hi Genevievep,

    As shared that its an scanned page, and a scanned page doesn't contain the real text. So the content of the pdf is a image which isn't converting to the word doc.

    Are you experiencing this problem with one specific document or multiple files? Could you please check with a different file and conversion through the web browser?

    Refer to the- https://cloud.acrobat.com/  and try the conversion through that.

    Let us know if the result still comes out the same.

    Regards,

    Akanchha

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